How to add a custom domain for white-label emails?

How to add a custom domain for white-label emails?

The implementation is pretty straightforward:

1) Go to your Company Settings

Check: Select this option if you want to send automatic reporting emails using your desired subdomain

2) When this is done, you should go to your domain control panel and add following DNS records for your desired subdomain:

First record: 

  1. As record type choose TXT, 

  2. In NAME insert your desired subdomain eg. reports.domain.com 

  3. As VALUE/Content insert v=spf1 include:mailgun.org ~all 

The set up should look something like this:

Second record

  1. As record type choose TXT, 

  2. In NAME insert for eg. krs._domainkey.yourdomain.com

  3. as VALUE insert that long string of characters generated on your company settings page.  

Third & final record

  1. As record type choose CNAME, 

  2. as NAME insert, eg. email.mail.yourdomain  and 

  3. as VALUE insert mailgun.org  

As shown in the screenshot below:

Additional Information:

After DNS change propagates (anywhere between 1 minute to 24 hours in extreme cases) you can send your clients report using your own custom email.

DKIM and SPF records are used for email authentication mechanisms. Reportz uses Mailgun mail sending service for secure and quality email sending.

If you want to learn how to configure a custom subdomain for white label reporting read this article.

Important notice:

After you set up your DNS, please wait more than an hour before scheduling your reports.

If you are still not sure how to do this on your own, you can click on this button and forward this message to your developers.  


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Forward this to your dev

Just be sure to provide them with your own data from your Company Settings.

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